🛠️ FAQs About Technical Support
Find answers to common technical issues when using AMAE Clinic’s platform.
Introduction
Experiencing technical difficulties? Below are answers to the most common technical questions to help you resolve issues quickly and continue using our platform smoothly.
Frequently Asked Questions
- I forgot my password. How can I reset it?
- Click on “Forgot Password” on the login page.
- Enter your registered email and follow the instructions to reset your password.
- If you don’t receive the email, check your spam/junk folder or contact support@amaeclinic.com.
- The website is slow or not loading. What should I do?
- Clear your browser cache and cookies.
- Ensure your internet connection is stable.
- Try accessing the platform using incognito mode or a different browser (Google Chrome or Firefox recommended).
- I can’t log in to my account. What could be the issue?
- Ensure your email and password are entered correctly.
- Check if your account is verified (look for a confirmation email).
- Contact support@amaeclinic.com if the issue persists.
- Video or audio isn’t working during my consultation. What should I do?
- Ensure your device’s microphone and camera permissions are enabled for the browser.
- Restart your device and try rejoining the session.
- Use a stable and high-speed internet connection.
- My payment failed during checkout. How can I complete it?
- Double-check your card details and ensure sufficient funds.
- Switch to a different browser or device.
- Contact support@amaeclinic.com for further assistance.
- How do I update my browser to avoid compatibility issues?
- Visit your browser’s official website and download the latest version.
- Google Chrome and Firefox are recommended for optimal performance.
- The platform isn’t working on my mobile device. What can I do?
- Ensure you’re using an updated browser version.
- Clear your mobile browser cache.
- Try using a desktop or laptop if the issue persists.
Additional Resources
⭐ Explore More
💡 Need Further Assistance?
If these solutions don’t resolve your issue, contact our support team at support@amaeclinic.com or via live chat on our website.
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