💳 FAQs About Billing and Payments
Find answers to your questions about payment methods, billing, and refund policies.
Introduction
We aim to make your payment experience seamless and secure. Below are the most common questions related to billing, payment options, and refund policies at AMAE Clinic.
Frequently Asked Questions
- What payment methods does AMAE Clinic accept?
- We accept:
- Credit/Debit Cards (Visa, Mastercard, American Express).
- Secure payments via Stripe.
- We accept:
- How do I know my payment is secure?
- We use Stripe, a globally trusted payment gateway, to process transactions securely. Your payment information is encrypted and never stored on our servers.
- Can I request a refund?
- Yes, refunds are available under these conditions:
- Online Appointments: Refundable if canceled or rescheduled more than 24 hours in advance.
- Medical Certificates: Refunds are issued if your request is denied for medical reasons.
- Yes, refunds are available under these conditions:
- How do I request a refund?
- Send an email to support@amaeclinic.com with your transaction details and reason for the request.
- What happens if my payment fails?
- Ensure your card details are correct, and your card has sufficient funds.
- If the issue persists, try another payment method or contact support@amaeclinic.com.
- Can I pay in installments?
- Currently, we do not offer installment payment options.
- Will I receive a receipt for my payment?
- Yes, a receipt will be sent to your registered email immediately after payment confirmation.
Additional Resources
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💡 Need Help with Billing?
If you have additional questions, feel free to contact us at support@amaeclinic.com.
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